CLIENT SUPPORT

- Contact existing clients – regarding collections, requirements.

- Develop existing clients – inform them of any new legislation, ensure the client is aware that we offer total waste management services.

- Successfully complete all jobs by time requested

- Coordinate and collate all information in the appropriate way to ensure jobs are dealt with effectively, and issue to the relevant departments.

- Report to the Internal Sales Manager any issues which require further investigation.

JOB FILE QUOTATIONS

- Contact Clients, who we have been quoted, enquire if they wish to place an order, overcome client’s objections, and close the sale as well as upsell other services.

PROSPECTING

- Make calls to prospective clients from purpose-built inhouse CRM system.

- Make contact with the decision maker.

- Collate the correct information from the leads.  Check address details, contact name, phone and email details.

- Record all information into the database.

- Introduce the company to the prospective client.

- Offer a quotation, B.D.M visit or send out company literature for future contact.

OTHER

- Arrange Credit application forms to clients.

- Filing,

- Collate and record all data within CRM

- Compose emails.

- Other duties deemed reasonable.

- Additional duties as requested by senior management in line with the capabilities of the role holder.

- Support and contribute to Red Industries Group overall objectives and aims, in line with the role holders experience, and competence.

- Support and contribute to all aspects of “good” safety and health, daily awareness of safety issues and well being awareness.

- Fully responsible for your own and others’ health and safety

- Ensure all incidents, observations and concerns are reported through an escalation process; solutions are identified and actions, in line with Company policy.

- Ensure ideas for the improvement of safety are listened to and acted upon, involving the Health and Safety representatives and HR Management if necessary.

- Ensure non RED employees (visitors, third parties and contractors) confirm to the Health and Safety Policy including using the correct Personal Protective Equipment (PPE).

- Raise a Corrective Action Report for any concern or improvement opportunity.

- Compliance with all energy saving activities such as switching off lights and other equipment when not in use; switching photocopiers to standby mode, setting the thermostat at right setting; closing windows/doors when heating is on; when using, kettles fill up to what is required; and using hot water economically.

- Compliance with water saving activities such as: turning off taps properly and reporting dripping taps and water leaks to Supervisor or Manager.

- Compliance with our reduction in pollution activities, where possible reducing usage, and reusing or recycling waste; and handling all chemicals as per COSHH sheets; complying with safety rules in relation to minor spills (eg. soak up and report to manager) and major spills (eg. immediately report to a manager).

- Compliance with emissions goals when driving company vehicles or otherwise driving on company business, do so in an economical manner i.e. choosing the shortest route to a destination where possible, ensuring that vehicles are properly maintained, driving in a non-aggressive manner and always within the speed limit.

Functional Knowledge

• Prepared to study for an NVQ Level 2 in Customer Service
• Ability to communicate effectively with clients and other team members.
• Ability to work with in a team but also on own initiative.
• Computer literacy – word, excel and outlook.
• Ability to work towards daily/weekly/monthly targets.

Person Specification

• Ability to record data as per sales office procedures accurately
• Good filing and organisational skills
• Experience in handling confidential data
• Ability to take accurate phone messages and deliver messages promptly
• Excellent sales/customer relations background
• Ability to self-motivate/motivate others