Privacy Notice2018-05-29T14:38:06+00:00

Privacy Policy

This privacy policy outlines how we use any personal information we may collect about you when you use our website and wider services.

Who we are

Red Industries is a waste management company and parts washer provider.  At Red Industries, we take your privacy seriously. Red Industries (also referred to as “we” or “Red”, means Red Industries Ltd as well as related subsidiaries of Oliver Grace Ltd., inc. Red Innovations Ltd., Red Industries RM Ltd..).

Our postal address: is Borough House, Berkeley Court, Borough Road, Newcastle-under-Lyme, Staffordshire, ST5 1TT.

Our contact number is: 01782 824026

You can also email us: enquiries@redindustries.co.uk

What information we collect about you, how we collect information, and what we do with that personal data

We collect information about you when you fill in any of the forms on our website, contact us using one of our email addresses, register to join our marketing mailing list, send in your CV/ complete our recruitment application form, and browse our website.

 Enquiries – We will use the information you have provided (name, email address, company information etc.) to enable us to answer your enquiry.  We may also monitor which page the enquiry was sent from so that we can better help answer your query relating to the products/ services that were being viewed at the time.  We use third-party software providers to process the forms on our website, however your enquiry is not stored with any of these providers.  A list of enquiries is kept, but anonymised to remove personal identifiable information, to enable us to review the types of enquiries we receive.

Landfill Communities Fund Requests – When you request an application pack or request more information on the fund, your information will be shared with The Derbyshire Environmental Trust who administer the fund on our behalf.  We may ask you for information including name, organisation, email address, and location to enable us to identify your suitability and eligibility to apply for funding.  We may follow up with you after receiving your request on a legitimate interest basis to remind you of upcoming application deadlines.  Our application form contains a separate Privacy Notice, which provides you with information on how your data may be processed once you have submitted an application to us.

Marketing Mailing List – When you give your consent to join our mailing list, you will be added to our marketing database to receive marketing communications which could include updates about our company, products/ services, wider waste industry news.  When you have consented to be on our mailing list, we will continue to send information to you until you ask us not to.    You can unsubscribe from our marketing mailing list at any time using the link/ information provided on the communication, or by emailing our marketing communications team (enquiries@redindustries.co.uk).  We use third parties, such as Mail Chimp, to deliver our marketing communications and store a marketing communications contact database.

Comments – Any comments you choose to leave on our pages, such as a news post, are run through an automated spam detection service.  If you choose to leave a comment, the comment and its metadata are retained indefinitely.  If you wish for a comment to be deleted, you can contact our marketing communications team (enquiries@redindustries.co.uk).

Recruitment  – When you provide us with your CV, completed application form, or expression of interest in a vacancy, we will process this information for recruitment purposes.  The information you provide may be shared internally for the purposes of the recruitment process – including HR, Department Managers, Enquiries IT etc.  Your information will be held for a period of 6 months after the end of the relevant recruitment process, unless you specifically request for your details to be held on file.  Should you be successful in your application, your CV/ application information will form part of your personnel file and we will provide you with a separate Employee Privacy Notice.  We also use third party job sites (such as Indeed) to help us fill our vacancies, you can find out more about Indeed’s Privacy Policy here: https://www.indeed.co.uk/legal#privacy

Cookies  –  This website uses cookies to improve your experience while visiting the website. Cookies are small files saved to the user’s computer hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide you with a tailored experience within this website. If you wish to deny the use and saving of all cookies from this website on to their computers hard drive you should take necessary steps within your web browsers security settings to block all cookies from this website and its external serving vendors.   For more information on the cookies we use, read our Cookie Notice.

Find out more about cookies at: allaboutcookies.org

We process this information for the purposes of our legitimate interest – to enable us to maintain our website, monitor the performance of the site, and provide a better experience for visitors.

Analytics – We may use tracking and statistical tracking software, such as Heatmap, to see where users are clicking on our website and check the effectiveness of each web page.  The systems do not store personal information about you.

We use Google Analytics to collect information about your visit to our website.    This enables us to monitor our website so that we can make improvements to our site and give visitors a better experience.  The information collected may include your IP address, the type of browser and device you use, the length of time spent on our website, the pages you visit, how you arrived at our site etc.  Google’s Privacy Policy can be found: https://policies.google.com/privacy?hl=en

We process this information for the purposes of our legitimate interest – to enable us to maintain our website, monitor the performance of the site, and identify improvements.

Security and storage of information

When you give us personal information, we take steps to make sure that it’s treated securely. However, please do not provide any sensitive information or financial details through our website.

Non-sensitive personal data (such as your name, email address etc.) are sent normally over the internet, and we cannot guarantee this to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

We will not sell, rent, or share your information with third parties for marketing purposes.  We may pass your information on to trusted third party service providers, agents, or other associated organisations for the purposes of completing tasks and providing services to you.

Your rights

You have the right to be informed about the collection and use of the personal data you provide – this Privacy Notice provides you with that information regarding your use of our website.

You have the right to request a copy of the information or particular details that we hold about you.

You have the right to rectification.  We want to make sure your personal information is accurate and up to date.  You may ask us to correct or remove information you think is inaccurate.

You also have the right to erasure (to be forgotten) where there is no valid reason for us to keep your personal data, to restrict processing, and to object to the processing of your personal data.

If you wish to exercise any of these rights, please submit your request in writing via email to: enquries@redindustries.co.uk or via post to:  Data Protection – SAR, Red Industries, Borough House, Berkeley Court, Borough Road, Newcastle-under-Lyme, Staffordshire, ST5 1TT.  We will respond to your request within one month of receipt of the request.  For security reasons, we may first ask you to provide proof of your identity.

Other websites

Our website contains links to other websites.  This privacy policy only applies to this website so when you link to other websites you should refer to their own privacy policies.

Complaints

If you have a complaint or query, please contact us in the first instance and we will do our best to assist you:

enquiries@redindustries.co.uk

Red Industries
Borough House
Berkeley Court
Borough Road
Newcastle-under-Lyme
Staffordshire
ST5 1TT

If we are unable to resolve your complaint or do not meet your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office directly.  You can do this by visiting their website: https://ico.org.uk/global/contact-us/

Changes to our Privacy Policy

We keep our privacy policy under regular review and we will place any updates on this web page.  This policy was last updated on 24th May 2018.