Client Support Executive

We have a fantastic opportunity for a Client Support Executive to join our Brownhills team.


CSE Job Role

Client Support:
• Contact existing clients – regarding collections, requirements.
• Develop existing clients – inform them of any new legislation, ensure the client is aware that we offer total waste management services.
• Successfully complete all jobs by time requested
• Coordinate and collate all information in the appropriate way to ensure jobs are dealt with effectively, and issue to the relevant departments.
• Report to the Internal Sales Manager any issues which require further investigation.

Quotations:
• Contact Clients, who we have been quoted, enquire if they wish to place an order, overcome client’s objections, and close the sale as well as upsell other services.

• Contact prospective clients to enquire if we can be of assistance, re-quote when required. Overcome objections, ask for the order, upsell other services.

Prospecting:
• Make calls to prospective clients from purpose-built inhouse CRM system.
• Make contact with the decision maker.
• Collate the correct information from the leads. Check address details, contact name, phone and email details.
• Record all information into the database.
• Introduce the company to the prospective client.
• Offer a quotation, B.D.M visit or send out company literature for future contact.

Other:

Other duties as required, including arranging credit application forms, filing, collating and recording data within CRM systems, composing emails.


Skills Profile

• Ability to communicate effectively with clients and other team members.
• Ability to work with in a team but also on own initiative.
• Computer literacy – word, excel and outlook.
• Ability to record data as per sales office procedures accurately
• Good filing and organisational skills
• Experience in handling confidential data
• Ability to take accurate phone messages and deliver messages promptly
• Excellent sales/customer relations background
• Ability to self-motivate/motivate others.
• Ability to work towards daily/weekly/monthly targets.


Essential Details

  • Position: Client Support Executive
  • Location: Brownhills Office
  • Salary: competitive
  • Working Hours: Monday – Friday

To apply

This is a great opportunity to join our waste management team as we continue to grow. If you have sales experience and are looking to achieve – we want to hear from you!  Apply now and join our friendly team.

Email your CV and covering letter to: enquiries@redindustries.co.uk